Chapter 6th of
the book, “Knowledge Management (KM) in processes in Organization : Theoretical
Foundations and Practice” that written by Claire R. Mc Inerney.
In
order to protect ‘knowledge management’, there are three types of generally
considered to be essential: finding or uncovering knowledge, sharing knowledge,
and the development of the new knowledge. Finding information or knowledge
refers to that allow organizations to make sense and make use of data,
information, and knowledge objects that may be present but are not codified,
analyzed, nor accessible to members. In the knowledge development, the members
have to share their knowledge, its purpose to deploy the knowledge. So if any
members who quit from the project or organization, people who handle his job
can continue it with more easily. With technology, the knowledge is more easily
recorded and managed than manual record operation. So, the knowledge developing
process, can be more effective and efficient, it caused, organization just
continue develop knowledge that have found by the members, although, the member
have finished his contract.
After
the knowledge have developed, organization in implement that knowledge to do
their task, organization also have to audit the knowledge. Some of the reasons
for and benefits of an information audit include:
1.
The elucidation of what information the
organization possesses: wher it is located? How is it organized? How can it be accessed?
Who is responsible for it?
2.
Identification of duplicate or partial
duplicated information and information gathering and maintenance, with the
potential realization of cost savings.
And
then continue to the tag and taxonomy stage of knowledge management which
consist primarily of assembling various information resource in some sort of
portal like environment and making them available to the organization. After that,
the knowledge has to deposit in the databases and retrieve from databases to
learned, as a way to develop new knowledge or reuse the knowledge. According to
the knowledge or information post, we may know, who is the expert. And when we
know who is the expert, we can refers to them, to search information or
knowledge and try to capture it. So we can be easily to get what knowledge that
we need and want.
And
then, organization should develop a Community of Practice, where groups or
individuals with shared interest that come together in person or virtually to tell
stories, discuss best practice and talk over lesson learned. In CoP, using the
technology can be increase individuals or groups interest to discuss and share
knowledge, because it can link geographically dispersed organizations. Finally,
according, to the expertise location and CoP, we can make a matriks that
describe a relation between each individuals or groups in knowledge sharing and
knowledge developing, and who is always to be reference as a source of a
knowledge.
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