Chapter 5th of the book, “Knowledge Management (KM) in processes in
Organization : Theoretical Foundations and Practice” that written by Claire R.
Mc Inerney.
Question
asking and answering, is a foundational process of human learn a tacit
knowledge and begin to externalized the knowledge. Knowledge management as a
tools which support the organization and management of dynamic complexity, it also
need a support from the Information Management. Information Management has to
be able addresses questions such as ’Where’, ‘Who’, ‘When’ and ‘What’, while
the Knowledge Management targets problems involving dynamics complexity,
addressing solution questions such as ‘How’ and ‘Why’. Another category of
questions, ‘What-if’, that will create a possible way to solve the problem,
further, it hopes to create a new knowledge.
Knowledge
management, beside, as a tools that capture and share the knowledge, it also
contributes content such as
lesson-learned, project experiences, and success stories as another approach to
knowledge sharing. Many professional who use online communication and always
accessing databases and discussion list, and it means that communications and
contribution to the knowledge management process can be quicker and easier. Repository
as a place that knowledge saved and manage, has to be update and maintenance in
order to handle continuous streams of experience.
In
this chapter, knowledge known as a content, that can be reuse, construct, and
deposit to the repository. Furthermore, knowledge in the information flows, is
a part of the central process to create a decision making activity. So, in that
process, it would create several alternative choice, and decision outcomes then
provide the backdrop upon which sense making, or justification, of decision
rational occurs.
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