Knowledge 'Acts'

Chapter 5^th of the book, “Knowledge Management (KM) in processes in Organization : Theoretical Foundations and Practice” that written by Claire R. Mc Inerney.

 

Question asking and answering, is a foundational process of human learn a tacit knowledge and begin to externalized the knowledge. Knowledge management as a tools which support the organization and management of dynamic complexity, it also need a support from the Information Management. Information Management has to be able addresses questions such as ’Where’, ‘Who’, ‘When’ and ‘What’, while the Knowledge Management targets problems involving dynamics complexity, addressing solution questions such as ‘How’ and ‘Why’. Another category of questions, ‘What-if’, that will create a possible way to solve the problem, further, it hopes to create a new knowledge.

Knowledge management, beside, as a tools that capture and share the knowledge, it also contributes content such  as lesson-learned, project experiences, and success stories as another approach to knowledge sharing. Many professional who use online communication and always accessing databases and discussion list, and it means that communications and contribution to the knowledge management process can be quicker and easier. Repository as a place that knowledge saved and manage, has to be update and maintenance in order to handle continuous streams of experience.

In this chapter, knowledge known as a content, that can be reuse, construct, and deposit to the repository. Furthermore, knowledge in the information flows, is a part of the central process to create a decision making activity. So, in that process, it would create several alternative choice, and decision outcomes then provide the backdrop upon which sense making, or justification, of decision rational occurs.