What is Knowledge Management

In Chapter 1 of Knowledge Management (KM) Process in Organization that was writen by Claire R. McInerney

Knowledge Management can be concluted as a process to manage information from people experience, that have collected, analized, evaluated, stored, retrieved and shared by people as an effeort to increasing people knowledge. In this process, there are some rules, policies, procedures, and captured or uncaptured experience that had by individuals roles at organization. So they can share it to other in organization.

In this era, it’s wise to use technology to doing this process. The function of technology is useful to capturing, stored, analyze, and share the knowledge. With some application like DSS we able to capture the knowledge from last experience of organization. And the internet, is useful for sharing and help to increasing knowledge. Internet can linked inter organization and extra organization to share the knowledge, so knowledge make a cycle of link between both of them. 

There are two amazing thing about knowledge, first, if we apply the knowledge from do a task that usually done, it called productivity. Second, if we apply the knowledge from do a new task, it called innovation.

In this chapter, the book was explained about four stage to development a management knowledge.

Stage 1 : “By the internet out of intellectual Capital” it means every problem about inter organization can be finished by information exchange with extra or out of organization.

Stage 2: “Human and cultural dimension, the HR, Human Relation stage”, it means human factorial in organization can be controlled by the implementation of knowledge management and using knowledge creation as well as knowledge sharing and communication.

Stage 3: “Content and Retrievability”, it means the knowledge have to be important in content, structure, description and retrievability so we know which good and which one that not good.

Stage 4: “Access to External Information”, it means, in this stage knowledge reach this maturity, because in this stage, knowledge have been combinated by other information. And it have to awareness that the importance, the usability and the value of information relates by other information as a product from Management Information System and Decision Support System in organization case.