Knowledge Management can be concluted as a process to manage information
from people experience, that have collected, analized, evaluated, stored, retrieved
and shared by people as an effeort to increasing people knowledge. In this
process, there are some rules, policies, procedures, and captured or uncaptured
experience that had by individuals roles at organization. So they can share it
to other in organization.
In this era, it’s wise to use technology to doing this process. The function
of technology is useful to capturing, stored, analyze, and share the knowledge.
With some application like DSS we able to capture the knowledge from last experience
of organization. And the internet, is useful for sharing and help to increasing
knowledge. Internet can linked inter organization and extra organization to
share the knowledge, so knowledge make a cycle of link between both of them.
There are two amazing thing about knowledge, first, if we apply the
knowledge from do a task that usually done, it called productivity. Second, if
we apply the knowledge from do a new task, it called innovation.
In this chapter, the book was explained about four stage to development a
management knowledge.
Stage 1 : “By the internet out of intellectual Capital” it means every
problem about inter organization can be finished by information exchange with
extra or out of organization.
Stage 2: “Human and cultural dimension, the HR, Human Relation stage”, it
means human factorial in organization can be controlled by the implementation
of knowledge management and using knowledge creation as well as knowledge
sharing and communication.
Stage 3: “Content and Retrievability”, it means the knowledge have to be
important in content, structure, description and retrievability so we know
which good and which one that not good.
Stage 4: “Access to External Information”, it means, in this stage knowledge
reach this maturity, because in this stage, knowledge have been combinated by
other information. And it have to awareness that the importance, the usability
and the value of information relates by other information as a product from
Management Information System and Decision Support System in organization case.
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